Service & Privacy Policy

VERSION: 1.0
LAST UPDATED: MARCH 13, 2025

1. Service Policy

1.1 General Terms

By purchasing from this store, customers agree to comply with the terms outlined in this Service Policy. The provisions regarding shipping, cancellations, and payment processing should be reviewed prior to completing a purchase.

1.2 Shipping & Processing

  • Orders are processed within five (5) business days from the date of purchase.

  • Shipping timeframes vary depending on the shipping method selected at checkout and are subject to carrier estimates.

  • The store is not liable for delays caused by shipping carriers, and any transit delays will be reflected accordingly in tracking updates.

  • International customers are responsible for reviewing and complying with their country’s customs regulations. Any customs-specific requirements must be noted at checkout to facilitate proper clearance.

  • Express shipping is not available.

  • Customers are solely responsible for any customs duties, import taxes, or additional fees imposed by the destination country.

1.3 Pre-Orders

  • Certain products may be offered on a pre-order basis, as indicated on the respective product listing.

  • Payment for pre-orders is processed at the time of purchase.

  • If unforeseen delays occur, customers will be notified via email with updated shipping estimates.

  • Orders containing both pre-order and in-stock items will be shipped together once all items are available, unless specified otherwise.

1.4 Cancellations

  • Orders may be canceled only if they have not yet been processed for shipment.

  • Eligible cancellations will be refunded to the original payment method within 7-10 business days.

  • Orders that have already been fulfilled and shipped cannot be canceled or refunded.

1.5 Returns & Exchanges

  • Returns and refunds are processed strictly in accordance with the Refunds & Returns Policy.

  • Exchanges are not permitted.

1.6 Disputes & Chargebacks

  • Payments are processed securely through Shopify Payments, PayPal, and other verified payment gateways.

  • Shopify employs a 3D Secure checkout process, which may require the customer to verify their purchase through their banking institution.

  • In the event of a chargeback dispute, the store reserves the right to provide transaction verification, shipping confirmation, and proof of delivery to contest fraudulent claims.

  • Fraudulent or unwarranted chargebacks may result in account restrictions or denial of future purchases.

1.7 Customer Support

  • Inquiries are responded to Monday through Friday from 12:00 PM to 5:00 PM PT.

  • Customer support is unavailable on weekends and national holidays.

  • Responses are typically provided within 24 hours during business days.

  • For assistance, customers may contact support via Discord or by emailing support@modhaus-us.com.

1.8 Payment Methods

  • The following payment methods are accepted: 

    • PayPal (including PayPal Pay Later, where available)

    • Credit Cards (Visa, MasterCard, American Express, Discover)

    • Shop Pay

  • Payments are processed through Shopify Payments, ensuring compliance with PCI-DSS security standards.

  • Shopify does not retain full payment details, and transactions are encrypted via SSL/TLS security protocols.

  • All orders are charged at checkout. Cash on Delivery (COD) and alternative offline payment methods are not supported.

1.9 Age Restrictions & Prohibited Use

  • Certain products may have age restrictions, which will be explicitly stated in their respective product descriptions.

  • The following activities are strictly prohibited: 

    • Unauthorized resale of products.

    • Unauthorized modification, replication, or reproduction of merchandise.

    • Use of automated bots or scripts to manipulate order placement.

 

2. Privacy Policy

2.1 Information Collected

To facilitate order fulfillment and enhance the customer experience, the following personal data is collected:

  • Full Name (required for billing and shipping purposes)

  • Email Address (used for order confirmation and customer communications)

  • Shipping & Billing Address (required for order processing and fraud prevention)

  • Phone Number (optional but required for certain international shipments)

  • Payment Details (processed securely via Shopify and not stored on this store’s servers)

  • Taxpayer Identification Number (or equivalent documentation) (as required for international customs clearance)

2.2 Cookies & Tracking Technologies

  • This website utilizes cookies and tracking technologies to improve site performance, track analytical data, and enhance marketing initiatives.

  • Shopify automatically collects device information, IP addresses, and browsing activity through cookies to enhance fraud prevention and ensure an optimized shopping experience.

  • Customers may adjust their browser settings to disable cookies, though doing so may affect site functionality.

2.3 Data Sharing & Third-Party Services

  • Customer data is only shared with third-party services for essential business operations, including order fulfillment, shipping logistics, payment processing, and analytics.

  • Shopify may process personal data in accordance with its own privacy policies, which include: 

    • Sharing data with shipping providers to facilitate delivery and tracking updates.

    • Providing payment processors with transaction details for fraud protection.

    • Conducting website traffic analysis through Shopify’s analytics suite.

    • Running targeted advertising campaigns via Shopify’s approved marketing partners (e.g., Google, Facebook, Instagram).

  • Customer data is not sold, rented, or distributed to unauthorized third parties.

2.4 Data Protection & Security Measures

  • All data is handled securely and in compliance with Shopify’s privacy and security standards.

  • Payment transactions are encrypted and processed through Shopify's secure gateway.

  • Shopify maintains PCI-DSS (Payment Card Industry Data Security Standard) certification to ensure the protection of sensitive financial information.

  • Store administrators employ two-factor authentication (2FA) to prevent unauthorized access to backend systems.

2.5 Customer Rights: Data Access & Deletion Requests

  • Customers have the right to request access, modification, or deletion of their personal data at any time by contacting customer support.

  • Data deletion requests will be processed within 7 business days.

  • In compliance with GDPR (for EU customers) and CCPA (for California residents), users may request a copy of their stored data or opt out of certain data processing activities.

  • Shopify provides customers with the ability to download or erase their stored data through their account settings.

2.6 Policy Updates & Revisions

  • This policy is subject to periodic updates.

  • Any modifications to this policy will be indicated at the top of this page, along with the effective date of the revision.

  • Customers are encouraged to review this page regularly to stay informed of any changes.

For inquiries regarding this Service & Privacy Policy, contact support@modhaus-us.com or reach out via Discord.